Local Travel Agency

Hotline 24/24: +84 976 255 369 zenvietnamtravel@gmail.com

Our Warranties

1. Our legal guarantee - Our license for international tourism

Zen Vietnam Travel is a local agency based in Hanoi and approved by the General Directorate of Tourism of Vietnam. We have a special license for the organization of international trips which ensures that our agency has the necessary professional competence and financial capacity to organize trips for foreign tourists.

License number: 01-1157 / TCDL-GP LHQT

To ensure the civil liability of Zen Vietnam Travel towards its customers, we have also provided a financial guarantee of several tens of thousands of euros deposited with the State Bank of Vietnam. This guarantee sum is only used in the event of refunds to customers if Zen Vietnam Travel does not respect the signed contract.

2. Our payment guarantee

We use several payment methods for you to choose from: by bank transfer, cash on site or through the door of VTC - a very efficient and less expensive online payment solution, which gives us the result after 5 seconds. That is, Zen Vietnam Travel will create a payment line and send it to you by email. You will fill in your Visa or Master card information and one click is enough. Zen Vietnam Travel will receive the result immediately to confirm the success of the transaction and send you the invoice.

It is safe and secure under the control of the government of Vietnam.

3. Our satisfaction guarantee

Above all, we are a serious and responsible agency. The success of the trips signed with our customers is in the first priority of our mind. Therefore, we take great responsibility for the success of your trip with Zen Vietnam .

Nothing is perfect in life but we do with all our means and our responsibility to manage and solve any problems that may arise during travel, for the benefit of our customers.